Dataverse + CRM

Official resources

• Dataverse documentation
• Dataverse training
• MB-230: Customer Service functional consultant exam
• Dynamics 365 implementation guide (Success by Design) - FastTrack’s distilled experience
• PowerObjects CRM Book (Archived 2019)

Community resources

• Microsoft Dynamics 365 Blog
• MSDynamicsWorld
• Dynamics 365 Community - official forums and blogs

Tools

• XrmToolBox, video tutorial, SQL4CDS
• Level Up for Dynamics 365 - Chrome / Edge
• Power Platform CLI
• Dataverse Solution Scanner - sample solution backup and scan scripts; review and adapt before use
• Data cleansing: Data8, DQ Global

Add-ons and extensions

• ClickDimensions - marketing automation for Dynamics 365
• HCL PowerObjects - productivity and usability add-ons
• Experlogix Document Automation - document generation (was Xpertdoc)
• Inogic - productivity and usability add-ons
• pcf.gallery - community-built PowerApps component framework components

See also: Business Central for the ERP side of Dynamics 365.